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However, the casino refused to refund the additional fee incurred by the participant in the course of the process. Despite the resolution of the key difficulty, the participant experienced expressed dissatisfaction With all the casino's managing of your situation and was thinking about closing her account. Right after our involvement, we had been able to find an arrangement with the casino workforce, plus the participant was educated with the On line casino staff that they would bear the extra service fees the player had to pay for as a sign of goodwill, so we regarded as the problem as settled.
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